Pier Dartnell
Founding PartnerHello, I’m Pier
I started DC to help organisations transform their customer experience through best practice standards, skills development, mindset and cultural change.
As your success partner, I am passionate about bringing your vision to life.
Pier Dartnell
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Our Services.
Experience Design | Organisational Development | Training Suite
Experience Design.
- Needs Analysis
- Journey Mapping
- Experience Strategy
- Vision, Mission, Values
- Customer Service Proposition
- Best Practice Standards
- Employee Engagement & Retention
Organisational Development.
- Set-up Service Delivery Units
- Establish Training Units
- Job Descriptions
- Recruitment & Selection
- Performance Management
- Quality Assurance Standards
- Net Promoter Score Program
- Emotional Intelligence Assessment & Coaching
- Executive Advisory
Training Suite.
- Service Excellence
- Consultative Sales
- Face to Face, Telephone, e-Mail, Chat, SMS
- Leadership, Feedback & Coaching Skills
- Ignite EQ & Resilience
- Diversity & Inclusion
- Negotiation & Influence
- Inflight & Ground Services
- Call Center
- Train the Trainers Program
Some of Our Experience.
