Our Strategy.


  • Establish current landscape
  • Understand desired future state
  • Describe strategy & goals
  • Get buy in from all stakeholders
  • EQ assessment as a baseline


  • Brand identity
  • Vision, values & purpose driven actions
  • Service philosophy
  • Optimal customer journey experience
  • Fit for purpose solutions
  • Quality Assurance tools


  • Standards & process
  • Train teams, leaders
  • Executive coach
  • Quality Assurance
  • NPS program
  • Employee engagement

Our Advantages.

Global experience, local insight

Meaningful results that matter to your business and enable agile application

Customer Happiness

Implement Net Promoter Score and drive improvement through key initiatives

Bespoke Solutions and Training

Innovate CeX, strengthen organization culture, develop frontline and leadership skills

Quality Assurance Program

Launch a Quality Assurance Program with measurement tools for lasting improvement

Dartnell Consultants.

+61 413 573 253